FAQs
Answers to our most common questions
Shopping & Website
Everything you need to know before you browse or buy.
Yes. The products you see online reflect what we offer for purchase. If you're looking for something specific or want to confirm showroom availability, our team can help.
Payment & Pricing
Questions about how to pay, financing, and pricing.
We accept major credit cards, excluding American Express.
Yes, financing options are always available. Please contact one of our stores for further details.
If you find the same item elsewhere and have pricing questions, contact us and we'll be happy to review.
Contact us with the item name or SKU and we'll confirm availability and timing.
Delivery & Pickup
How we get your furniture to your door.
After purchase, our team will coordinate delivery or pickup details based on product availability.
Yes. Forever Furniture offers Free Local Delivery, and our pricing is tax-included. Local delivery applies within 100 km of a store.
If there are any changes to timing, we'll notify you and review next steps with you.
Warranty & Protection
Your purchase is protected — here's what you need to know.
If your item doesn't arrive in expected condition, contact us as soon as possible so we can assist.
Cosmetic damage affects appearance but not function — such as scratches, dents, or marks.
Warranty coverage varies by brand and product. Our team can help explain what applies to your specific item.
Care & Maintenance
Keep your furniture looking its best for years to come.
Yes. We're happy to share care tips for fabric, leather, wood, and mattresses to help protect your purchase. Reach out to us and we'll point you in the right direction.
Rotate your mattress as recommended, use proper support, and keep it clean and dry. Avoid liquids and do not remove the law tag, as it contains the identification needed for warranty purposes.
Customer Support
We're always happy to help.
You can reach our team through our website or by phone at 519.541.1342, or by email at office@foreverfurniture.ca.
Still have a question?
Our team is always happy to help. Reach out and we'll get back to you.